r768 Privacy Policy

---

1. About This Policy

This Privacy Policy explains how r768 ("r768", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals who visit, register on, or use the r768 platform at r768.net ("the Platform"). It also explains the rights you have in relation to your personal data and how to exercise those rights.

This Policy applies to all personal data collected through the r768 platform, including data collected during account registration, identity verification, deposits, gameplay, withdrawals, customer support interactions, and any marketing communications you receive from r768.

By registering an account on r768 or continuing to use the platform after the effective date of this Policy, you acknowledge that you have read and understood the practices described herein. If you do not agree with this Privacy Policy, you should not use the r768 platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the r768 platform as a whole.

---

2. Who We Are

r768 is an online gaming platform operating under an internationally recognised gaming license, providing cricket betting, live casino, slots, wheel games, and coin games to adult players across Pakistan, including users in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, and other cities throughout the country.

For the purposes of this Privacy Policy, r768 is the data controller responsible for your personal data. Our designated point of contact for all data protection matters is the r768 support team, reachable via the channels listed in Section 15 of this Policy.

---

3. Data We Collect

r768 collects personal data through several different touchpoints across the platform. The categories of data we collect are described below.

3.1 Registration Data

When you create an r768 account, we collect the information you provide during sign-up, including your full legal name, date of birth, residential address, mobile phone number, and email address. This information is necessary to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification Data (KYC)

As required under our gaming license obligations, r768 operates a Know Your Customer (KYC) process. As part of this process, we may collect a copy of your Computerised National Identity Card (CNIC) — both sides — along with supporting documents such as a recent utility bill, bank statement, or other proof of residential address. Where required by our risk assessment framework, we may also request source-of-funds documentation.

3.3 Financial Transaction Data

r768 collects records of all financial transactions conducted through the platform, including deposit amounts, withdrawal requests, transaction timestamps, and the payment method used (JazzCash account number, EasyPaisa number, bank account details, or USDT wallet address). This data is essential for processing payments and for our anti-money-laundering compliance obligations.

3.4 Gaming Activity Data

We collect detailed records of your gaming activity on r768, including games played, bet amounts, outcomes, session durations, and wagering history. This data is used to manage your account, calculate balances, detect problem gambling patterns, and fulfil regulatory reporting requirements under our gaming license.

3.5 Technical & Device Data

When you access r768, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, time zone setting, and pages visited on our platform. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

If you contact r768 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the support agent's responses. These records are used to resolve your query, improve our support quality, and maintain an auditable record of account-related interactions.

3.7 Marketing Preference Data

Where you have opted in to receive promotional communications from r768, we retain a record of that consent, including when it was given and through which channel. If you opt out at any time, we record that withdrawal of consent and update our marketing systems accordingly within a reasonable period.

---

4. How We Use Your Data

r768 uses personal data only for the purposes for which it was collected, or for compatible purposes that a reasonable person would expect. The specific uses of your data are as follows:

• Account management: Creating, maintaining, and securing your r768 account, processing deposits and withdrawals in PKR, and ensuring your wallet balance is accurate at all times.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity is genuine, as required by our gaming license.
• Fraud prevention and security: Monitoring account activity for signs of unauthorised access, suspicious transactions, multi-accounting, or any activity that may indicate fraud or money laundering.
• Regulatory compliance: Meeting our obligations under the conditions of our internationally recognised gaming license, including player due diligence, transaction monitoring, and regulatory reporting.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with r768 and to improve the platform's features, performance, and user experience.
• Responsible gaming: Using gaming activity data to identify potential problem gambling patterns and to trigger responsible gaming interventions where appropriate, in line with our license obligations.
• Marketing communications: Where you have given explicit consent, sending you promotional offers, bonus notifications, and relevant gaming updates by SMS or email. You may withdraw this consent at any time.

---

5. Legal Basis for Processing

r768 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and r768 — for example, processing your deposit to fund your gaming wallet or paying out a verified withdrawal.
• Legal obligation: Processing necessary to comply with applicable laws and gaming license conditions — for example, conducting KYC checks, retaining transaction records, and reporting to regulatory authorities.
• Legitimate interests: Processing carried out for r768's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud detection, platform security, and analytics.
• Consent: Processing based on your freely given, specific, informed consent — for example, sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

---

6. Sharing Your Data

r768 does not sell your personal data. We share your data with third parties only where it is necessary for the operation of the platform, required by law, or where you have given explicit consent. Third parties with whom we may share your data include:

6.1 Payment Processors

To process your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT transactions, r768 must share relevant financial and identity data with the respective payment service providers. These providers are contractually bound to use your data solely for payment processing purposes and are prohibited from using it for any other commercial purpose.

6.2 Identity Verification Providers

r768 uses third-party identity verification services to assist with KYC compliance. These providers may process your CNIC data and other identity documents on our behalf, under strict data processing agreements that limit their use of your data to the verification purpose only.

6.3 Gaming License Regulatory Authority

As a condition of our gaming license, r768 may be required to submit player data — including identity records, transaction histories, and gaming activity logs — to the relevant regulatory authority upon request. This is a legal obligation and does not require your separate consent.

6.4 Legal and Law Enforcement Authorities

r768 will disclose personal data to law enforcement, government agencies, or courts where we are legally compelled to do so — for example, in response to a lawful court order, subpoena, or regulatory investigation. r768 will notify affected users of such disclosures where it is legally permitted to do so.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or a portion of r768's assets, personal data held by r768 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any material changes to the privacy practices that may result.

---

7. Cookies & Tracking Technologies

r768 uses cookies and similar tracking technologies on the platform to ensure the site functions correctly and to improve your experience. The types of cookies we use are as follows:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your language preferences, and ensure that security features operate correctly. These cannot be disabled without impacting platform functionality.
• Functional cookies: These remember your preferences and personalise your experience on r768 — for example, recalling your preferred payment method or your last-visited game section.
• Analytics cookies: r768 uses anonymised analytics data to understand how users navigate the platform. This helps us identify and fix usability issues and improve the overall experience. Analytics data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and device fingerprinting for multi-account detection.

You can control non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of specific features on the r768 platform. r768 does not use third-party advertising or cross-site tracking cookies.

---

8. Data Security

r768 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction:

• All data in transit between your browser and r768 servers is encrypted using 256-bit TLS/SSL protocols.
• Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption.
• Access to personal data within r768's internal systems is restricted on a strict need-to-know basis, controlled through role-based access permissions and multi-factor authentication for staff accounts.
• r768 conducts regular internal security reviews and works with independent security professionals to identify and remediate vulnerabilities.
• r768 maintains an incident response plan. In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant regulatory authorities within the timeframes required by applicable law.

While r768 implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying r768 immediately if you suspect unauthorised access to your account.

---

9. Data Retention

r768 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory, and licensing obligations. Our general retention framework is as follows:

• Active account data: Retained for the full duration of your account relationship with r768.
• KYC and identity documents: Retained for a minimum of five years following account closure, as required under our gaming license anti-money-laundering obligations.
• Financial transaction records: Retained for a minimum of five years following each transaction date, for regulatory and audit purposes.
• Gaming activity logs: Retained for a minimum of three years following account closure.
• Customer support communications: Retained for two years from the date of the interaction, after which they are securely deleted unless they are relevant to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent and for one year following withdrawal, to evidence compliance.

When data reaches the end of its retention period, r768 securely deletes or anonymises it so that it can no longer be associated with an identifiable individual.

---

10. Your Data Rights

As a user of r768, you have the following rights in relation to your personal data. To exercise any of these rights, contact the r768 support team using the channels in Section 15. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data r768 holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, you may also update certain information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no overriding legal ground for continued processing. Note that certain data must be retained by r768 to meet regulatory obligations, even after an erasure request.
• Right to restrict processing: You may request that r768 restrict the processing of your data — for example, while a rectification request is being resolved.
• Right to data portability: Where processing is based on your consent or on contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where r768 processes your data based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

---

11. Children & Minors

r768 uses date-of-birth verification at registration, CNIC verification as part of KYC, and ongoing account monitoring to detect and prevent underage access. Allowing a minor to use your r768 account is a serious breach of our Terms & Conditions and may constitute a criminal offence under applicable law.

---

12. Responsible Gaming & Your Data

r768's responsible gaming programme relies in part on the analysis of gaming activity data. Where our systems or support team identify patterns that may suggest problem gambling — such as rapidly escalating bet sizes, extended unbroken sessions, or repeated failed withdrawal requests following large losses — r768 may use that data to trigger responsible gaming interventions, including outreach communications, account limit suggestions, or escalation to our safer gambling team.

If you voluntarily request a self-exclusion through your r768 account settings or via our support team, we will retain a record of that request and the associated exclusion period. This record is used solely to enforce your exclusion and to prevent you from opening new accounts during the exclusion period. It is not used for any commercial purpose.

For full details of the responsible gaming tools available on r768, please visit our Responsible Gaming page.

---

13. Third-Party Services & Links

The r768 platform may from time to time reference third-party gaming content providers, software vendors, or service partners. These third parties operate their own privacy policies, which are independent of r768's. r768 is not responsible for the privacy practices of third-party software providers whose game engines are made available through the r768 platform.

r768 does not include external advertising links, affiliate tracking links, or social media widgets on the platform that would allow third parties to collect data about your browsing behaviour.

---

14. Changes to This Privacy Policy

r768 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users via a prominent notice on the r768 platform and update the effective date at the top of this document.

We encourage you to review this Privacy Policy periodically. Your continued use of the r768 platform after any revision is published constitutes your acceptance of the updated Policy. If you disagree with any changes, you should discontinue use of the platform and contact our support team to request account closure.

---

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about r768's data handling practices, please contact the r768 support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your r768 account dashboard — look for the chat bubble at the bottom right of any page.

r768 aims to resolve all privacy-related queries and complaints within 30 calendar days of receipt. Where a matter is complex or requires further investigation, we will acknowledge your request within 5 business days and keep you informed of progress.

If you are not satisfied with r768's response to your complaint, you may refer the matter to the dispute resolution mechanism prescribed by our gaming regulatory authority, as described in our Terms & Conditions.